Tweet from richardbranson (@richardbranson)

I just read this on Twitter, so consider it a re-tweet? I just had to share. As a former manager in the retail banking business, I love the approach. Killing  them with kindness always works wonders!

richardbranson (@richardbranson) tweeted at 10:38 AM on Fri, Jun 28, 2013:
How to write a complaint letter – read this hilarious note from a frustrated airline passenger

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6 thoughts on “Tweet from richardbranson (@richardbranson)

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  1. Now THAT really is a great letter! I love it, Marcia. Hope your week is going well, and happy 4th of July from the American in me–despite my expat status.
    Hugs from Ecuador,

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