I just read this on Twitter, so consider it a re-tweet? I just had to share. As a former manager in the retail banking business, I love the approach. Killing  them with kindness always works wonders!

richardbranson (@richardbranson) tweeted at 10:38 AM on Fri, Jun 28, 2013:
How to write a complaint letter – read this hilarious note from a frustrated airline passenger http://t.co/BCvUPzTswV
(https://twitter.com/richardbranson/status/350624264556249090)

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