I just read this on Twitter, so consider it a re-tweet? I just had to share. As a former manager in the retail banking business, I love the approach. Killing them with kindness always works wonders!
richardbranson (@richardbranson) tweeted at 10:38 AM on Fri, Jun 28, 2013:
How to write a complaint letter – read this hilarious note from a frustrated airline passenger http://t.co/BCvUPzTswV
(https://twitter.com/richardbranson/status/350624264556249090)
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Chica on the Move 
Kindness is infectious. Like smiling and greeting someone unexpectedly or giving them a positive compliments.
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Okay, another comment from me. Just wanted to say I was thinking about you for some reason. Hope you’re okay, my friend.
Hugs from Ecuador,
Kathy
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Fabulous, Marcie 🙂 Maintain a sense of humour at all times.
Sounds like this customer needed it.
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That was a hilarious note!
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So true!
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Now THAT really is a great letter! I love it, Marcia. Hope your week is going well, and happy 4th of July from the American in me–despite my expat status.
Hugs from Ecuador,
Kathy
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