Bad Customer Service: I won’t be Lied to again.


I do not advocate the Madea’s style of dealing with bad customer service, but I so agree that bad customer experiences are rampant these days. Reblogged on http://chicawrites.com

Chasing Destino

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Today, I had a fairly bad customer service experience. I dropped off a prescription at the pharmacy. About an hour later, I received a message that they did not have the medication that was prescribed. In the message, the clerk said that they would be happy to find a pharmacy that carried what I needed. So far, so good, right?
I called the pharmacy to discuss the next step. A different clerk answered the phone. She said that they did not have the medicine. And then silence. . . There was no offer to help me any further. No suggestions for which pharmacy to call. I asked her “Would you be able to help me find it somewhere else?” She said that she could not help me. It’s fine that she was busy or whatever the reason for not helping me. However, she said “I wouldn’t even know what pharmacy…

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8 thoughts on “Bad Customer Service: I won’t be Lied to again.

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  1. I notice that the older I get, the more peeved I get at bad customer service. I’m not sure why. I want to say, it’s because money is tight and jobs are hard to come by and why would anyone think they can encourage business by shoving problems onto the customer?
    I guess it’s a blessing in disguise that a new pharmacy is available. I know some business count of bad customer service from their competitors…it makes them look great.

    1. That’s me too Barb, the older I get the less patience I have for rude people and the sooner I take my business elsewhere. I sense a shift in customer service attitudes and that might present a business opportunity. I am looking into it as my retirement plan. LOL

  2. Marcia, Happy you raised a concern we all share. Some workers just don’t get it, it’s a job, they are getting paid to be nice even if they don’t feel like being nice. . . .just saying

  3. The last thing you would expect from a pharmacy. But I agree, this is increasingly common here as well. And the reason I prefer small businesses where the owner is hands on.

  4. Sorry this happened, Marcia. A pharmacy should never be rude. I mean, no business should, but for one that’s supposed to be helping and caring, it’s even worse. Happy Valentine’s Day, my friend.

    Hugs from Ecuador,
    Kathy

  5. I’m so with you on this one!! It drives me up a wall when people who are getting paid to provide GOOD customer service treat you as if you’ve bothered them somehow with the simplest of requests!
    Taking your business elsewhere is the only way to make a point with these companies!

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